Charms Boreal Heart

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The process of making dog collars and leashes takes generally between 2 to 10 days and in some cases 1 month, depending on the type of the collar: not sewn - 2-5 days, sewn - 5-7 days, sewn with complex pattern and large sizes - 10-15 days. All our products are crafted to order and require step-by-step manufacturing technology, which requires a certain amount of time between different stages. If your collar or leash need an extra customization because of size or adaption to specific dog breed, it may take some extra time - few days.

All our products may be adjusted to your breed and/or customized (leather, decor). As well you can request matching accessories: leashes, braceltes, poo bags, etc.

Warranty, replacement or repair of leather goods for the first 2 years at no cost for products worth more than $700. Delivery to the store: at client cost. Delivery to the client: at our cost. The product should be preserved in good condition to be repared. Send us a picture before. It is also possible to repair products that are out of warranty. For more information, contact us.

Standard Delivery: free. Spain - 24-48 hrs. EU - 72 – 96 hrs. America, Asia, etc. - 5-10 BD.

Express Delivery: check the cost on checkout. Spain - 24-48 hrs. EU - 48 – 72 hrs. America, Asia, etc.* - 3-5 BD.

The collars are sent in a beautiful gift packaging which include instructions and small gifs as dog perfume testers or others.

All our products are made-to-order, handmade & hand sewn piece by piece, with no waste at all. This is why the cost of any of our products are much higher than other pet brands, but as well is much higher the quality & durability of our products.

• Timeless design instead of micro-trends
• Quality materials that last longer
• Ethical production fair wages and safe working conditions
• Local and small-scale manufacturing to reduce environmental impact
• Repair, reuse, and recycling of products